Jira Service Management for IT and Enterprise Service Management

Scale high-velocity support across your organisation.

Enterprise-grade security and compliance

Atlassian Cloud is IRAP-assessed to PROTECTED level, meeting the requirements of ISM, PSPF, and Essential Eight compliance frameworks. Your data is secure, and your organisation stays compliant.

IRAP

Assessed to PROTECTED

ISM

Compliant

PSPF

Compliant

Essential Eight

Compliant

Powerful features for every team

200+ Form Templates

Pre-built templates to get your service desk running in minutes.

Automated Workflows

Streamline processes with no-code automation rules and triggers.

Reporting & Analytics

Real-time dashboards and reports to track SLAs and team performance.

Knowledge Management

Integrated Confluence knowledge base for self-service support.

Delegated Permissions

Give teams the autonomy to manage their own projects and configurations.

Chat Integration

Create and manage requests directly from Slack or Microsoft Teams.

Award-winning service management

Jira Service Management is recognised as a leader by Gartner, Forrester, and IDC for IT Service Management, consistently rated for ease of use, speed of deployment, and value for money.

Download the Free Guide

Fill in your details to receive our enterprise service management guide.