Your Go-To Team For Atlassian Cloud Support
We keep your Atlassian tools performing at their best.
Choose from our flexible Bronze, Silver, and Gold packages tailored to your organisation's needs and budget.
What We Deliver
What Our Support Includes
Troubleshooting
Fast, expert resolution when something goes wrong with your Atlassian tools.
Essential Maintenance
Ongoing upkeep to keep your environment secure, stable, and up to date.
Proactive Health Checks
Regular reviews of your Atlassian environment to catch issues before they impact your teams.
Complex Challenges
Help with advanced configurations, integrations, and the tricky problems your team shouldn't have to solve alone.
Support Packages
Flexible Support to Match Your Needs
Bronze
$1,725 USD / month
Essential support for teams that need a reliable safety net.
- Starting at 10 support hours/month
- Portal and email support
- Basic monthly reporting
- Quarterly account management
- Standard business hours (9am–5pm Sydney)
- Response within 16 hours
- Annual proactive recommendations
Silver
$4,900 USD / month
Comprehensive support with faster response and broader coverage.
- Starting at 30 support hours/month
- Portal, email, and phone support
- Enhanced monthly reporting
- Faster response (within 2 business hours)
- Quarterly proactive recommendations
- Marketplace app support
- Project work included
- Annual backup testing
Gold
$9,250 USD / month
Premium support with the fastest response times and the deepest engagement.
- Starting at 60 support hours/month
- Portal, email, phone, and integrated help desk with B2B escalation
- Advanced monthly reporting
- Monthly account management
- Extended hours (8am–8pm Sydney)
- Fastest response (within 1 business hour)
- Monthly proactive recommendations
- Initial planning/roadmap workshop
- Biannual backup testing
Does your Atlassian environment need a health check?
Not sure which support plan is right for you? Let our team assess your environment and recommend the ideal level of managed services for your organisation.
Ready to work better
Let's discuss how we can help transform your team's collaboration with Atlassian solutions.
10
Countries We Service
9
Years Operating