An Atlassian ITSM Implementation for Growing Teams

With Atlassian's ITSM tools, manage IT services with more structure, visibility, and accountability.

$17,500 AUD (excluding GST)

Fixed price. Up and running in two weeks.

Proven Delivery

Hit the Ground Running

Our ITSM implementation package is backed by hundreds of successful implementations. We have refined every step so your team can move from sign-off to go-live in just two weeks, with confidence that everything is set up right.

Is This For You?

An ITSM Package Ideal For...

Whether you're just getting started with service management or replacing an ad-hoc approach, this package is designed for teams ready to level up.

Moving from shared inboxes to a centralised IT service desk
Improving visibility of requests, incidents, and workloads
Adding structure for clear priorities and responsibilities
Automating repetitive IT tasks
Improving transparency and self-service for end users

The Package

What's Included?

Atlassian organisation and Service Collection site

User and group access model

Data residency pinned to your preferred region

ITSM project with request and incident management, plus SLAs

Branded help centre and knowledge base

Automations for efficient request handling

Two days of hands-on training

Eight hours of post go-live hypercare support

Benefits

How Does It Benefit You?

Rapid, Reliable Deployment

Launch in just two weeks with a proven, repeatable process that eliminates guesswork.

Focus on Essentials

We configure only what you need to get started, so you are not overwhelmed by unused features.

Best-Practice Configuration

Every setting is aligned with Atlassian and ITIL best practices, giving you a strong foundation to build on.

Empowered Teams

With hands-on training and hypercare support, your team will be confident and self-sufficient from day one.

Atlassian Licensing

Atlassian Service Collection Pricing

Atlassian licence costs are separate from the implementation package. Choose the tier that fits your team.

Free

$0 / agent

Up to 3 agents
Basic request management
Basic incident management
Community support

Standard

$25 / agent

Up to 20,000 agents
Rovo AI included
Custom branding
SLA management
Automations

Premium

$57.30 / agent

Virtual service agent
Asset management
AIOps
Change management
Everything in Standard

Need More Than the Standard Package?

We offer additional services including advanced automations, custom integrations, extended training, and ongoing managed support. Let us know what your team needs and we will tailor a solution.

Discuss Your Requirements

Ready to work better

Let's discuss how we can help transform your team's collaboration with Atlassian solutions.

Countries We Service

Years Operating