Atlassian Implementation & Configuration
Deliver faster with Atlassian
Increase the value and impact of your people with an Atlassian transformation. Create a central hub for all your teams that breaks bottlenecks and helps everyone achieve more, together.
What We Deliver
We will assess your current teams, processes, and systems and implement an Atlassian toolset that gets everything and everyone moving faster and smoother — in the same direction.
- Deploy and configure the right Atlassian solutions for you, including Jira, Jira Service Management, and Confluence
- Recommend and implement Atlassian Marketplace apps to ensure your Atlassian platforms fully meet your needs
- Integrate your Atlassian tools with whatever platforms you need, e.g. ServiceNow, to ensure a seamless flow of information between teams
- Offer best practice advice on how to get the best from your Atlassian tools, and avoid falling back into email chain chaos
Service Management
Deploying Service Collection for any team
Service Collection setup
Get Service Collection for any team that needs one, with workflows and automations tailored to fit your processes and optimised for delivering amazing service experiences at scale.
SLA configuration
We'll create whatever service-level agreements (SLAs) you need, show you how to change them easily, and provide you with a set of user-friendly JSM reports to track them.
Customer portal customisation
We make it seamless for your customers and employees to seek help through the JSM portal, with on-brand interfaces, custom forms and request types, and unique content.
ITIL-aligned processes
Jira Service Management is PinkVERIFY certified for the four core IT Infrastructure Library (ITIL) processes: request fulfillment, incident management, problem management, and change management.
DevOps adoption
We'll connect JSM to Jira and configure permissions so that information about incidents and changes flows seamlessly between your ITSM team and your developers.
Projects & Knowledge
Managing projects and knowledge
Workflow design
We'll design workflows to fit, and enhance, how you work now. We'll create Jira projects, boards, schemes, custom fields, and dashboards, and configure Jira automation rules to optimise how everything fits together.
Knowledge management structure
Get a fully structured Confluence knowledge hub for cross-team collaboration and document management, with space and page templates, search optimisation, and governance frameworks.
Integration with existing tools
We help turn Jira and Confluence into a single source of truth for your projects and knowledge by integrating with your existing systems and facilitating close connections between teams and tools.
Permissions and security
Our carefully designed permission schemes and security settings give the right people the right access, ensuring compliance and data protection without introducing friction to your workflows.
Ready to transform how your teams work?
Whether you need a new implementation or want to optimise an existing environment, our Atlassian experts are ready to help you deliver faster.
Ready to work better
Let's discuss how we can help transform your team's collaboration with Atlassian solutions.
10
Countries We Service
9
Years Operating